Frequently Asked Questions
General Questions
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PluralityLanguage.COM is not affiliated with the
United States Foreign Service Insitute.
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PluralityLanguage.COM remanufactures and reproduces
the United States Foreign Service Institute Language programs
on compact disc and audio cassette.
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PluralityLanguage.COM is registered with the Texas State
Comptroller.
We are therefore by law required to collect sales tax
for orders shipped to any addresses in the state of Texas.
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Shipping Questions
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All orders not available for immediate shipment will still generally
ship within three business days. If shipping will for any reason
take significantly longer, we will notify you by either e-mail or
telephone.
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Our standard shipping method is USPS Priority Mail
(2-3 day delivery average to any U.S. address) for domestic orders,
and USPS Express Mail (EMS) for international orders. If, at our
discretion, we believe security is questionable for a given country,
we will send an international order via Registered Air Parcel Post.
Other shipping arrangements may be made by calling Sales at
+1.888.805.7765.
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Our U.S. shipping rate is
$11.00
for the first course, and
$2.00
for each additional course.
Our international shipping rate, regardless of the country of destination, is
$20.00
for the first course and an additional
$15.00
for each additional course.
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Other Questions
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Q:
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Your prices are really low!
Are these courses new and still in the shrink wrap?
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A:
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Yes, all courses we sell are brand new and shrink wrapped.
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Q:
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Are the Pimsleur courses you sell the newest editions or older edtions?
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A:
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We only sell the latest edition available of any Pimsleur title.
We regularly check Simon & Schuster's database for any new editions
as well as
publications of new languages and upper levels.
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Q:
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What is your Return Policy?
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A:
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We will accept a return within 30 days of any UNOPENED course
(i.e. still in the original, labeled shrink wrap). In such cases
we will refund the purchase price minus a modest 15% restocking
fee. Refunds generally take between 2 and 3 days to process, after
an item is received.
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